Discreet Shipping for Sex ToysYour privacy is important to us and with our discreet shipping policy, you can shop with confidence. You're our privacy matters.
Where are you shipping from?
All products are shipped from our warehouse in Brooklyn, NY. Please check your address on the confirmation email for misspellings and omitted apartment numbers. These are the biggest causes of failed deliveries.
How long will it take to process my order?
All orders are fulfilled on the same day, Monday through Saturday. Orders on Sundays or Holidays are processed the next business day. Tracking numbers will arrive in your email associated with your order a short time later.
Who will the label say it's from?
The shipper will be identified as VHC, LLC, which is Velvet Holding Company, LLC. With our discreet shipping practices there are no other markings on the outside of the packaging.
What does the package look like?
All shipments are made with plain brown cardboard boxes, accept bundle boxes, which are plain white cardboard boxes. The size may vary slightly based on your custom build order; some samples are pictured below for reference.
Where Do You Deliver?
Velvet can ship your sex toy products internationally with duty prepaid to most international locations. Russia and China are currently excluded.
For International Customers.
Your package will include customs documentation in a document pouch. This is your invoice used by customs to identify the product category. For massager or sex wellness products the tariff code is 9019.10.20, for lubricant 3006.70.00. Your products are delivered with shipping and duty pre-paid when possible.
What Are My Shipping Options?
- - USPS PRIORITY: $14.99 / 3-5 Days
- - UPS/FEDEX 2 DAY EXPRESS: $28.99 / 2-3 Days
- - CANADA & EU (FEDEX): $29.99 / 5-7 Days
- - MOST INTERNATIONAL, EU, UK (FEDEX): $39.99 / 7-10 Days
- - AUSTRALIA & New Zealand (FEDEX): $49.99 / 7-10 Days
- - AFRICA (FEDEX): $59.99 / 7-10 Days
What Forms of Payment Do you Accept?
All major credit cards are processed with Shopify or PayPal. PayPal seems to work best for international orders.
What will be the billing statement show?
Your billing statement will show Velvet CO. for all sex wellness product purchases,
Don't forget to Insure your Package.
We offer an option to ensure your shipment from loss at checkout, we advise you take this on all your mail order goods. Without this you are not covered from loss if FedEx or UPS fails to deliver your package. Our liability ends when it is scanned in by the carrier without insurance.
How do I return or exchange my Velvet Thruster product?
Velvet products are covered by a warranty against manufacturer defects for faulty workmanship or materials. Additional warranty is offered at checkout. Please note that due to the nature of sex toy products returned goods are not permitted. Replacement, exchange or store credit may be considered. If you have a warranty issue, please email us to start the claim process at firstname.lastname@example.org.
My product was damaged during shipment, what do I do next?
If you find your product has been damaged or has opened during transit, please take photographs. Email the photographs and your order number to email@example.com Remember for international shipment, customs will sometimes open parcels to verify contents during their process. Typically, this is indicated with a sticker marking inspection has been completed.