Standard Term of Sales for Sex Toy Products

PURCHASES. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

RETURNS. Velvet thruster sex toy products are intimate adult toys and we do not accept any return of product unless authorized in advance.  We cannot resell returned items. Any thruster sex toy product with manufacturer defect may be repaired or replaced within 1 year of purchase date using instructions for warranty below.  

WARRANTY. Any product with manufacturer defect may be repaired or replaced within 1 year of purchase date.   If you need to make a warranty claim for a defect, please send us an email at help@velvet-brands.com and send your item to: Velvet Brands 68 Jay Street, Ste. 310, Brooklyn, NY 11201. If you damage your product with water, we can replace the PCB for $59.

A tracking number and insurance is recommended.  We are not responsible for carrier failures to deliver, missing parcels, crushed, or open boxes unless you took the insurance. Otherwise, your claim is with the shipping carrier. CANCEL OR RESTOCK. If you cancel before the order is shipped there is a minimum fee of $49. EXCHANGES. We only replace items if they are defective or damaged within the first 360 days from date of purchase. If you need to exchange it for the same item, send us an email at help@velvet-brands.com. MAILING ADDRESS. Velvet Brands 68 Jay Street, Ste. 1224, Brooklyn, NY 11201. Warranty repair and replacement is typically 5 days turn around after we receive the item. Shipping costs are non-refundable.  Re-stocking fees for any item in the US are $49 and $79 International. When shipping to us please get a tracking number. This is because we cannot resell any returned product.

CONTACT. Text us any time for the fastest answers to any question, 760-333-6000 or email us at help@velvet-brands.com. MAILING ADDRESS. Velvet Brands 68 Jay Street, Ste. 310, Brooklyn, NY 11201.

Effective 9-7-2023