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Faq


The Thruster - Frequently Asked Questions

GENERAL QUESTIONS

Just How Big are Velvet Thrusters?

Original Thrusters like Jackie have an insertable length of 6 ½ inches long. Their total length is 10.9”. Thruster minis like Teddy have an insertable length of 5 inches and a total length of 9 inches.

 Find precise dimensions on each product page for the varying widths associated with each sex toy model.

Does The Thruster Vibrate?

Yes! Especially at the tip. The mechanical drive for creating the thrusting motion oscillates inside to generate this vibration. It is not controlled separately.

What is The Thruster Made Of?

The Thruster is made from body-safe platinum cure silicone, a medical-grade material. That makes it compatible with hybrid and water-based lubricants.

What is Included With The Thruster?

The Thruster comes with a storage box and magnetic charger with a 6-foot cord that will plug into a standard 110v outlet.


USE AND MAINTENANCE OF THE THRUSTER

How Do I Change Speeds?

For the original thrusters, push the button at the end of the base to switch between 10 adjustable speeds up to 140 strokes per minute. The color-changing lighted keypad will indicate the current speed. After a while, you’ll know what color is your favorite for thoughtless effort while in play.

Thruster Minis have suction cups on the base, so their speed controls are on the side.

How Do I Close it to The Storage Position or Extended for Cleaning?

When you press the power button, the toy will automatically shut off after 3 seconds. If you want to stop the Thruster in a specific position, either all the way open for cleaning or all the way closed to tuck away, you can push the power button a second time within those 3 seconds to stop it wherever you like. Practice at low speed first to get the feel.

How Long Does The Thruster Last Between Charges?

From a full charge, original Velvet Thrusters will last for up to 8 hours. Thruster Minis have a smaller battery that will last up to two hours. Their charge will be spent faster when used at higher speeds, as well as when flexed and bent.

Can I take The Thruster With me Into Water?

Unfortunately, no. While The Thruster is water-resistant for cleaning, it is not safe to completely submerge.

How Should I Clean The Thruster?

Start by using the controls to bring The Thruster to a stop while it is fully extended.

The Thruster is easy to wash with soap or sex toy cleaning fluid. Wash the silicone toy end with warm water and soap, do not get water directly in the vent holes. Those 2 vents eject air from being trapped while the toy is in motion. We recommend cleaning your Thruster every time you use it.

How Should I Store The Thruster?

Store your Velvet Thruster in a dry and secure place. Halt the thrusting motion of The Thruster while it is retracted for the most compact and easy storage.


SHIPPING & PAYMENT

Will The Thruster Be Shipped Discreetly?

All shipments are delivered discreetly in a plain white cardboard box measuring 14” x 4” x 4”. The shipper will be identified as Velvet Co, this is also the name that will be on credit card statements.

Where Do You Deliver?

Velvet Co. currently only delivers to addresses within the United States and Canada.

For any products outside the US, contact us at Alex@theThruster.com.

What Are My Shipping Options?

We offer Free Shipping with the United States Postal Service using Priority delivery for 2-3 days service. A tracking number will be emailed once your order has been completed.

How Long Will My Order Take to be Processed?

All orders are processed same-day Monday through Friday. Orders received over the weekend are processed during our next business day.

What Forms of Payment Do you Accept?

All major credit cards are accepted.


RETURNS, & WARRANTY

What Does the Tip-to-Tail Warranty Cover?

Our warranty covers damaged and defective products. Any defective product will be replaced within 1 year from the date of purchase. Please see our warranty page for more.

How Can I make a Return?

Velvet Co. sex toy products are intimate adult toys. We do not accept any product returns.

How Do I Get a Replacement or Exchange?

Velvet Co. will replace items if they are defective or damaged within the first year from the date of purchase. In that case, send us an email at alex@thethruster.com and send your item to: PO Box 60752, San Diego California US 92166.

Is My Personal Information Secure?

Absolutely. Please see our Privacy Policy and Terms of Service for more details.

How can I make a Wholesale Order?

Email us at alex@thethruster.com to inquire about wholesale orders. You’re also welcome to apply to become a Velvet Co. affiliate.