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Faq


The Thruster - Frequently Asked Questions

GENERAL QUESTIONS

Just How Big are Velvet Thrusters?

Prime Thrusters like Jackie have an insertable length of 7" long. Their total length is 11”. Thruster minis like Teddy have an insertable length of 5" and a total length of 9 inches.

Find precise dimensions on each product page for the varying widths associated with each sex toy model.

Does The Thruster Vibrate?

Yes! Especially at the tip. The mechanical drive for creating the thrusting motion oscillates inside to generate this vibration. It is not controlled separately.

What is The Thruster Made Of?

The Thruster is made from body-safe platinum cure silicone, a medical-grade material. That makes it compatible with hybrid and water-based lubricants.

What is Included With The Thruster?

The Thruster comes with a storage box and magnetic charger with a 6-foot cord that will plug into a standard 110v outlet or a 220v outlet with adaptor that is not supplied.


USE AND MAINTENANCE OF THE THRUSTER

How Do I Change Speeds?

For the prime thrusters, push the button at the base and switch between 6 adjustable speeds up to 136 strokes per minute. The color-changing band will indicate the current speed. After a while, you’ll know what color is your favorite for thoughtless effort while in play.

Thruster Minis have suction cups on the base, so their speed controls are on the side.

How Do I Close it to The Storage Position or Extended for Cleaning?

When you press the power button, the toy will automatically shut off after 3 seconds. If you want to stop the Thruster in a specific position, either all the way open for cleaning or all the way closed to tuck away, you can push the power button a second time within those 3 seconds to stop it wherever you like. Practice at low speed first to get the feel.

How Long Does The Thruster Last Between Charges?

From a full charge, Prime Velvet Thrusters will last for up to 6 hours. Thruster Minis have a smaller battery that will last up to two hours. Their charge will be spent faster when used at higher speeds, as well as when flexed and bent.

Can I take The Thruster With me Into Water?

Unfortunately, no. While The Thruster is water-resistant for cleaning, it is not safe to completely submerge.

How Should I Clean The Thruster?

For Mini Thruster use the controls to bring Teddy to a stop while it is fully extended. Tilt the product underneath running water and hand wash with soap or sex toy cleaning fluid. DO NOT allow water inside charger port.    We recommend cleaning your Thruster every time you use it.

Velvet Prime products should also be washed with warm water and soap after each use.  For this product, remove the toy completely from the base handle before cleaning.  

How Should I Store The Thruster?

Store your Velvet Thruster in a dry and secure place. Halt the thrusting motion of The Thruster while it is retracted for the most compact and easy storage.


SHIPPING & PAYMENT

Will The Thruster Be Shipped Discreetly?

All shipments are delivered discreetly in a plain white cardboard box measuring 14” x 4” x 4”. The shipper will be identified as Velvet Co, this is also the name that will be on credit card statements.

Where Do You Deliver?

Velvet Co. Is located in San Diego CA and can ship internationally with Duty Prepaid.  

What Are My Shipping Options?

We offer different shipping options for both domestic US and International shipments.  Please select option at checkout.  

How Long Will My Order Take to be Processed?

All orders are processed same-day Monday through Friday. Orders received over the weekend are processed during our next business day.

What Forms of Payment Do you Accept?

All major credit cards are accepted and Paypal.


RETURNS, & WARRANTY

What Does the Tip-to-Tail Warranty Cover?

Our warranty covers damaged and defective products.   Extra warranty is available for products as well. Please see our warranty page for more.

How Can I make a Return?

Velvet Co. sex toy products are intimate adult toys. We do not accept any product returns. 

How Do I Get a Replacement or Exchange?

Velvet Co. will replace items if they are defective or damaged within the first year from the date of purchase. In that case, send us an email at alex@thethruster.com and send your item to: PO Box 60752, San Diego California US 92166.

Is My Personal Information Secure?

Absolutely. Please see our Privacy Policy and Terms of Service for more details.

How can I make a Wholesale Order?

Email us at alex@thethruster.com to inquire about wholesale orders. You’re also welcome to apply to become a Velvet Co. affiliate.