Faq

The Thruster - Frequently Asked Questions

GENERAL QUESTIONS

Just How Big are Velvet Thrusters?

Velvet Prime Thruster products like Jackie have an insertable length of 6-7" and their total length is 11” inches. Velvet Mini Teddy products have an insertable length of 4-5" and a total length of 9" inches.

Find precise dimensions and comparte models on each product page for the varying widths associated with each sex toy model.

Does The Thruster Vibrate?

Yes, especially at the tip but the vibration in this sex toy is not separately controlled. The sex tech or mechanical drive for creating the the jackie thruster motion oscillates inside which generates a natural vibration.   The velvet mini teddy thrust has the same drive mechanism.  For each of these silicone dildo  adult products, the higher the speed the more the underlying vibration.  Please know we are not selling this product as a vibrator, its a handheld sex machine for penetration and achieving vaginal orgasm or g-spot orgasm.

What is The Thruster Made Of?

The Velvet Thruster min and velvet jackie prime products are made from very soft touch, body-safe platinum cure silicone, which is a medical-grade silicone material. That makes it compatible with most all lubricants, including silicone lube, hybrid lube and water-based lubricants.  We recommend Gleam unisex lube products, as one of our own organic, family brands.  

What is Included With The Thruster?

The Thruster comes with rechargeable battery charger and a 8' foot cord that will plug into a standard 110v outlet or a 220v outlet with plug adaptor that is not supplied.  International voltage friendly battery and charger!   All thrust dildos work while plugged into wall outlet.

Standard sex toy warranty?

All thruster products come with a 12 month tip to tail warranty, we exclude only direct water damage.  You may add extended warranty for either 24 month or 36 months warranty total.  This allows for am extended period of use, bringing down the cost per use of several years.  Velvet thrust amazon sales do not have extended warranty or refunds.


USE AND MAINTENANCE OF THE THRUSTER

How Do I Change Speeds?

For both prime and mini thrusters, push the power button button at the base to turn on the product at the slowest speed. Use + and - buttons to adjust between 6 speeds delivering up to  to 136 strokes per minute. For prime Thrusters the color-changing led band will glow and indicate the current speed by unique color. After a while, you’ll know what color is your favorite motor speed for thoughtless effort during masturbation or partner play.

Thruster Mini teddy products have suction cups on the base, so their speed controls are on the side.  Jackie Prime products allow you to change silicone toys for different play sessions or add accessories for ease of use, like suction cup or long reach handle.

How Do I Close it to The Storage Position or Extended for Cleaning?

When you press the power button, the toy will automatically shut off after 3 seconds. If you want to stop the Thruster in a specific position, either all the way open for cleaning or all the way closed to tuck away, you can push the power button a second time within those 3 seconds to stop it wherever you like. Practice at low speed first to get the feel.

For the premium sex toy thrust toys you can remove the toy to change it and or wash the silicone dildo product.

How Long Does The Thruster Last Between Charges?

From a full charge, Prime Velvet Thrusters will last for up to 6 hours. Thruster Minis have a smaller battery that will last up to 2 hours. Their charge will be spent faster when used at higher speeds and more torque.  Torque is increased when the sex toy is thrusting tiin the flexed or bent condition, which consumes more battery juice.

Can I take The Thruster With me Into Water?

Unfortunately, NO. While The Thruster is water-resistant for cleaning, it is not safe to completely submerge.

How Should I Clean The Thruster?

For Mini Thruster use the controls to bring Teddy to a stop while it is fully extended. Tilt the product underneath running water and hand wash with soap or sex toy cleaning fluid. DO NOT allow water inside charger port.    We recommend cleaning your Thruster every time you use it.

Velvet Prime products should also be washed with warm water and soap after each use.  For this product, remove the toy completely from the base handle before cleaning.  

How Should I Store The Thruster?

Store your Velvet Thruster in a dry and secure place. Halt the thrusting motion of The Thruster while it is retracted for the most compact and easy storage.


SHIPPING & PAYMENT

Will The Thruster Be Shipped Discreetly?

All sex toy purchases are discrete with in a plain cardboard box measuring approximately14” x 4” x 4”. The shipper will be identified as VHC, LLC this is short for Velvet Holding Co.  The name Velvet CO will appear on credit card statements for your adult product purchase..

Where Do You Deliver?

Velvet Co. Is located in San Diego CA and can ship internationally with Duty Prepaid.  

What Are My Shipping Options?

We offer different shipping options for both domestic US and International shipments.  Please select option at checkout.  

How Long Will My Order Take to be Processed?

All orders are processed same-day Monday through Friday. Orders received over the weekend are processed during our next business day.

What Forms of Payment Do you Accept?

All major credit cards are accepted and Paypal.


RETURNS, & WARRANTY

What Does the Tip-to-Tail Warranty Cover?

Our warranty covers damaged and defective products.   Extra warranty is available for products as well. Please see our warranty page for more.

How Can I make a Return?

Velvet Co. sex toy products are intimate adult toys. We do not accept any product returns. 

How Do I Get a Replacement or Exchange?

Velvet Co. will replace items if they are defective or damaged within the first year from the date of purchase. In that case, send us an email at alex@thethruster.com and send your item to: PO Box 60752, San Diego California US 92166.

Is My Personal Information Secure?

Absolutely. Please see our Privacy Policy and Terms of Service for more details.

How can I make a Wholesale Order?

Email us at alex@thethruster.com to inquire about wholesale orders. You’re also welcome to apply to become a Velvet Co. affiliate.

Other Sex toy questions.

What is the difference between a fun factory pulsator and a thruster?

The pulsator product has weighted balls inside the dildo which are used to generate a jiggling movement back and forth, approximately 1" inch of movement.   Our Velvet thruster sex toy products use our own patented drive to move the toy in a back and forth thrusting motion.  It does this while also flexing, extremely hard to energy.