Velvet Co. supports a no questions asked "Tip to Tail" warranty policy on all Thruster sex toy products. This is good for 1 year from date of purchase.
Customers are required to pay shipping cost only to and from the factory, please contact us by email and we will assist you with the shipment. Products should be shipped using USPS priority mail and we recommend getting a track number and insurance. Please include the pre-paid label with your return address.
If you are need of warranty support please email: Alex@TheThruster.com
Our address to ship your product for warranty replacement is:
PO Box 60752
San Diego, CA 92166
Turnaround time for replacement is 3 business days, not including shipping.