Discreet Shipping on All Sex Toys
All shipments are down with plain brown cardboard box, accept sex toy gift boxes, or holiday bundles, which are sent in a plain white cardboard box. The size may vary slightly based on your custom build order, some samples are pictured below for reference. The shipper will be identified as VHC, LLC, which is Velvet Holding Company, LLC. With our discreet shipping practices there are no other markings on the package
For International Customers.
Your package will include customs documentation in a document pouch. This is your invoice used by customs to identify the product category. For massager or sex wellness products the tariff code is 9019.10.20, for lubricant 3006.70.00. Your products are delivered with shipping and duty pre-paid when possible.
- - USPS PRIORITY: $11.99 / 3-5 Days
- - FEDEX 2 DAY: $24.99 / 2-3 Days
- - CANADA & EU (FEDEX): $29 / 5-7 Days
- - REST OF THE WORLD (FEDEX): $39 / 7-10 Days
- - AUSTRALIA & New Zealand (FEDEX): $49 / 7-10 Days
- - AFRICA (FEDEX): $59 / 7-10 Days
Where Do You Deliver?
Velvet CO will ship your sex toy products internationally with Duty Prepaid.
What Are My Shipping Options?
We offer different shipping options for our adult products.
- Domestic, USPS Priority (2-3 Day) or FEDEX 2 Day Express.
- International, FEDEX International Economy (6-7 Days)
How Long Will My Order Take to be Processed?
All orders are typically processed same-day Monday through Saturday. Orders on Sundays or Holidays are are processed the next business day.
What Forms of Payment Do you Accept?
All major credit cards are accepted and Paypal. Paypal is best for international orders.
What will be billing statement show?
Your billing statement will show Velvet CO. for all sex wellness product purchases,
Don't forget to Insure your Package.
We offer a sperate option to insure your shipment from loss. WIthout this you are not covered from carrier loss. Our liability ends when it is scanned in by the carrier.
How do I return or exchange my Velvet Thruster Product?
Velvet CO. products are covered by a warranty up to 3 years from date of original purchase against defects to faulty workmanship or materials. Please note that due to the nature of pleasure products sex wellness products may not be returned or exchanged.
My product was damaged during shipment, what do I do next?
If you find your product has been damaged or opened during transit please take a photograph and email them with your order number to firstname.lastname@example.org. Remember for international shipment, customs will sometimes open parcels to verify contents. Typically this is indicated with an sticker marking inspection has been completed.