Velvet Thruster Prime | Build Your Own Thrusting Dildo | Custom Dildo
Thrusting Dildo | Thrusting Sex Machine | Custom Dildo
DISCOUNTED INT'L SHIPPING
Duties Pre-Paid as Permitted
SEX WELLNESS & KINK
by SexPert Julieta Chiara
Flash sales, Giveaways & USER INFO
Compatible with our Prime Series luxury sex toy product only.
All products are shipped from our warehouse in Brooklyn, NY. Please check your address on the confirmation email for misspellings and omitted apartment numbers. These are the biggest causes of failed deliveries.
All orders are fulfilled on the same day, Monday through Saturday. Orders on Sundays or Holidays are processed the next business day. Tracking numbers will arrive in your email associated with your order a short time later.
The shipper will be identified as VHC, LLC, which is Velvet Holding Company, LLC. With our discreet shipping practices there are no other markings on the outside of the packaging.
All shipments are made with plain brown cardboard boxes, accept bundle boxes, which are plain white cardboard boxes. The size may vary slightly based on your custom build order; some samples are pictured below for reference.
Velvet can ship your sex toy products internationally with duty prepaid to most international locations. Russia and China are currently excluded.
Your package will include customs documentation in a document pouch. This is your invoice used by customs to identify the product category. For massager or sex wellness products the tariff code is 9019.10.20, for lubricant 3006.70.00. Your products are delivered with shipping and duty pre-paid when possible.
All major credit cards are processed with Shopify or PayPal. PayPal seems to work best for international orders.
Your billing statement will show Velvet CO. for all sex wellness product purchases,
We offer an option to ensure your shipment from loss at checkout, we advise you take this on all your mail order goods. Without this you are not covered from loss if FedEx or UPS fails to deliver your package. Our liability ends when it is scanned in by the carrier without insurance.
Velvet products are covered by a warranty against manufacturer defects for faulty workmanship or materials. Additional warranty is offered at checkout. Please note that due to the nature of sex toy products returned goods are not permitted. Replacement, exchange or store credit may be considered. If you have a warranty issue, please email us to start the claim process at help@velvet-brands.com.
If you find your product has been damaged or has opened during transit, please take photographs. Email the photographs and your order number to help@velvet-brands.com.so Remember for international shipment, customs will sometimes open parcels to verify contents during their process. Typically, this is indicated with a sticker marking inspection has been completed.
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